Refund Policy
This Refund Policy explains return eligibility, refund timing, exchanges, damaged items, cancellations, and customer responsibilities for AZNIKA LLC purchases.
This Refund Policy explains return eligibility, refund timing, exchanges, damaged items, cancellations, and customer responsibilities for AZNIKA LLC purchases.
Last updated: June 23, 2026
AZNIKA accepts eligible return requests within 14 days after delivery. A return request must be started within this period by contacting [email protected] with the order number, customer name, product name, reason for return, and clear product photos when needed.
Returned items must be unused, unworn, unwashed, undamaged, free from perfume or smoke odor, free from stains, and returned with original packaging, tags, labels, accessories, belts, dupattas, blouse pieces, garment bags, and any included items.
Customers are responsible for return shipping costs unless AZNIKA shipped the wrong item or the item arrived defective or damaged. Original shipping charges are not refundable unless required by law or unless the return is caused by an AZNIKA error.
All returned items are inspected after arrival. AZNIKA may refuse a refund if the item is used, damaged, washed, altered, missing tags, missing parts, returned late, or not in the required condition. If a return is refused, the customer may be responsible for shipping costs to send the item back.
Approved refunds are usually processed within 5–10 business days after the returned item is received and inspected. The customer’s bank, card issuer, or payment provider may take additional time to post the refund.
Refunds are normally issued to the original payment method. If the original payment method is unavailable, AZNIKA may issue store credit or another approved refund method where permitted.
Exchanges depend on product availability. If a different size or color is available, AZNIKA may approve an exchange. If the requested item is unavailable, the customer may choose another eligible product or receive an approved refund.
If an item arrives damaged, defective, or incorrect, contact AZNIKA at [email protected] within 48 hours of delivery. Include the order number, packaging photos, product photos, and a clear description of the issue. AZNIKA may offer replacement, exchange, repair option, store credit, or refund depending on the situation.
Product colors may look slightly different because of lighting, photography, screen settings, and fabric reflection. Small measurement differences may occur because of fabric type, stitching style, or manual measurement. Size concerns are reviewed under the normal return rules unless AZNIKA sent an incorrect size.
Cancellation requests should be sent as soon as possible to [email protected]. Orders cannot always be cancelled after processing, packaging, shipment, customization, or special-order preparation has started.
If a package is refused, unclaimed, returned because of an incorrect address, or returned after failed delivery attempts, shipping and handling costs may be deducted from any approved refund. Additional shipping may be required to resend the package.
If tracking shows a package was delivered but the customer cannot locate it, the customer should check nearby areas, household members, building staff, and the carrier. AZNIKA may assist with carrier review but is not responsible for packages confirmed delivered to the address provided by the customer.
In some cases, AZNIKA may offer store credit instead of a refund, especially for exchanges, late returns approved as an exception, gift returns, or items purchased during special promotions.
Customers should contact AZNIKA first so the issue can be reviewed. Filing a chargeback without first allowing review may delay resolution and may require documentation from both the customer and AZNIKA.
AZNIKA may limit or refuse returns, refunds, or exchanges if there is suspected misuse, repeated wear-and-return behavior, fraudulent claims, altered items, missing products, or abusive communication.
For return, refund, exchange, cancellation, or damaged item questions, contact AZNIKA LLC at [email protected].